Ordering and Policies

Ordering

For your convenience, we have structured our Shop Page where we have all of our available animals as a store so you are able to make a purchase on the spot without wait. If you choose to use our store, we will contact you shortly after your payment clears to set up the best date for you to receive your order. However, if you prefer to deal with us directly, please feel free to contact us via e-mail with the ID#(s) of all interested animals along with any questions you may have. 

Payment

All orders must be paid in full prior to shipping. No exceptions. We accept most common forms of payment including PayPal, all major credit cards, personal and cashier’s checks, and money orders.


We do not offer in person pick ups other than the shows that we are vendors at.  If you are interested in reserving animals for pick up at one of our shows, please contact us! 


A temporary 48 hour hold can be used on any available animal free of charge, after that time, a 25% non refundable deposit on your order total, including shipping, is required to hold animals for up to 30 days. If payment is not made at the end of those 30 days, all geckos on your order will be put back up for sale and payment will be forfeited. 

Plans and Holds

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Shipping Information

Running a holiday sale or weekly special? Definitely promote it here to get customers excited about getting a sweet deal.

Terms and Policies

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Our Guarantee

Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.


Policy

We kindly ask that you have a good understanding of and to familiarize yourself with this page before contacting us to make a purchase. Most questions people have are covered on this page, and if you do need clarification on something or a question that is not addressed on here, please contact us. We are always looking to improve this page to make the ordering, shipping, and receiving process that much more smooth and convenient! 

Other than the reptile expos we vend at, there are no in person pick ups. No exceptions. If you would like to make a purchase and are in the Chicagoland area, or just prefer to not have us ship your geckos, please see our vendor dates to see what expo you can pick your order up at. 

Ordering


Payment and Plans


For larger orders, additional time may be given to pay off total amount in full. This is on a case by case basis, and communication is key in order to receive an extension. 

All payments are final and non refundable. Payments can be transferred to another gecko if you would like to make a change to your order prior to shipping.

Must be at least 18 years of age to make a purchase through us, or with parental consent. 

Shipping Information

Please provide us with your first and last name, current email and phone number, as well as the shipping address that you would like your package delivered to. 

An additional $50 will be added to your order to cover shipping costs for an unlimited amount of geckos. 

Shipping is done using Reptiles2You via FedEx priority overnight. Ship days are on Mondays, Tuesdays, and Wednesday’s for arrival by 10:30am the next day. No weekend ship days.

We do not ship against major holidays, weekends, and generally avoid shipping altogether from late December through early January to avoid lost packages during heavy shipping traffic. 

When we are unable to ship due to major holidays, inclement weather, or any other reason that prevents shipping, you are more than welcome to place an order with us and we will happily hold your geckos until we can guarantee they will safely arrive to you. 

Please make sure that someone is home on the day we set up for your package to be delivered. We specify that FedEx requires a signature from whoever is there to receive the package. If no one is home to sign for your package and it ends up being left on your front door or goes back in the delivery truck for reissue, all guarantees stated below will be void. 

If your schedule does not allow for you to receive your package, we can either send it to a different address such as a neighbor, relative, or business; or we can request that your package be held at the nearest FedEx facility for you to pick up. Package must be picked up on the same day it gets delivered for our guarantees to apply. 

Satisfaction Guaranteed

Live arrival and your complete satisfaction is guaranteed. 

Sex, genetics, and the integrity of the photos we use to advertise our geckos are all guaranteed.