Shipping

We do not blindly ship orders! We will never ship without scheduling and confirming a date with you beforehand!

An additional $55 shipping charge will be added on to your order at checkout. This shipping charge is for customers within the United States only and will cover an unlimited amount of geckos so long as they are in the same shipment. Please triple check to make sure you entered in your shipping address correctly at checkout. Very important! If you do see the shipping address on your invoice was typed in incorrectly, please contact us immediately.

We ship Priority Overnight via Fedex. Our shipping days are Tuesdays and Wednesdays for arrival the following day. We do ship on Mondays for Tuesday arrival sporadically at the customer's request, but due to that typically being Fedex's busiest day, arrival Wednesdays and Thursdays are strongly preferred to avoid possible delays.

We do not ship Thurdays and Fridays, the week of major holidays, or in extreme weather conditions. It is at our discretion on what temperatures and weather conditions we deem safe to ship. Because we work within the constraints of having a perfect track record with live arrival, we will not be pushed into shipping your order any sooner than we feel comfortable, and there will be no buyer's remorse for being impatient.

We offer both home delivery and pickup at your closest FedEx Ship Center (preferred). Typically a home delivery is possible if temperatures are above freezing and below 90F. If temperatures are either too low or too high, a hub pickup may be required by us.

We reserve the right to refuse a home delivery if we feel the animals are at risk for any reason. Please make sure that someone is home on the day we set up for your package to be delivered. Your package must be received on the first delivery attempt (or picked up on the arrival day if being shipped to a hub) for live arrival to be guaranteed.

Even though we ship Priority Overnight, multiple day delays have become increasingly more common. We cover for Fedex delays and still guarantee live arrival if they are delivered late. A lot of thought goes into each and every gecko we package up, and package each order with a potential delay in mind. Even though most shipments are delivered on time, we package them as if they will certainly be delayed. We have a perfect tracking record with live arrival, and intend to keep it that way!